Frequently asked questions
Is Kourier available in my area?
We have drivers all throughout the metro-Vancouver. For areas outside of our service areas please give us a call.
Are there any restrictions on what I can send?
We deliver just about anything. Just select the correct size of item you are delivering and we will figure out the rest.
Do I need to schedule deliveries ahead of time?
For regular items (small to large sized items) we will deliver on-demand. Whenever you need the delivery you can book instantly.
Will Kourier drivers help load and offload items?
Kourier drivers are not movers. If you are delivering something large or heavy please ensure you have someone who can load at the pickup location and offload at the dropoff location.
How does pricing work?
All deliveries are based on distance, service level, and size. When booking you will be instantly quoted a price for the delivery. As long as your delivery matches the details you provided you will only pay the price you are quoted.
Does the delivery time start right when my booking is confirmed?
The delivery time is based on the time the delivery is picked up.